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Frequently Asked Questions

FAQs

Getting Started

How do I create an InspireClean Account?

Your InspireClean account is created when you complete and submit the booking form. You will asked to confirm your account via email after which you will be able to manage your customer profile and booking information by logging in to your account.

Do you service my area?

We currently serve the Niagara region including: St. Catharines, Thorold, Welland, Port Colbourne, Fonthill, Pelham, Niagara Falls, and Niagara-on-the-Lake.

Do you bring your own cleaning supplies, products and equipment?

Our cleaners are equipped with all the tools they need to get the job done. You can specify if you would like your own cleaning supplies to be used instead, such as a vacuum or mop under the “special instructions” section of the booking page.

Can I request special tasks or extras?

You can select extras or add-ons in addition to the service chosen during the booking process. This will increase both the price and the time needed to complete the service but will offer a more personalized service intended to meet all your cleaning needs. If you select an hourly service, you can specify which items and areas you would like cleaned in the “Customer Comments” section of the booking page.

Manage Your Account

How do I log into my account?

You can log in to your account from our Log In page or through the link in the email notification that was sent to you after completing and submitting the booking form.

How do I change my password?

If you need to change your password, you can log in to your Inspireclean account and change it. If you forget your password, you can ask us to send you an email prompt for creating a new password.

How do I change my address?

If you need to change your address, simply log in to your Inspireclean account and update your address information. We will be notified of this change and your customer profile will be promptly updated.

How do I change my credit card?

If you need to update your payment information, you can do so by logging in to your Inspireclean account. Our system is secure and we will never share your personal information with anyone.

How do I book my first appointment?

You can book anytime on our booking page but it you have any questions or concerns, give us a call at 905-991-4312 or shoot us an email at info@inspireclean.ca and we would be happy to help you through the process.

Pricing & Policies

I booked a cleaning and InspireClean does not cover my area, what should I do?

We currently serve the Niagara region including: St. Catharines, Welland, Pelham, Niagara Falls, Niagara-on-the-Lake, Fonthill, Thorold, and Port Colborne.

If you already complete the booking process but are outside of our catchment area, you can cancel your booking and your card will not be charged. We apologize if we are currently unable to service your area. We hope to expand to many new cities in the future!

Trust & Safety

Can I trust my cleaning professional?

All of our cleaners are carefully vetted and background checked before hiring in order to insure your safety and security. They are experienced and trained in proper service protocol and regularly reviewed for quality-assurance and customer satisfaction purposes.

What happens if I am not satisfied with my service?

If you are not completely satisfied with your cleaning service, please notify us via email or phone within 24 hours of your service. We will review your feedback and will be happy to provide a resolution that is fair and may include a complementary 30-minute re-clean of those areas you feel we missed.

Is my billing information kept safe and secure?

We use a secure payment method in order to ensure your personal information is never shared or used by a third-party.

What is your refund policy?

As a company that values the work of our cleaning professionals, we do not offer full refunds for services rendered. However, in certain circumstances, we may provide a discount for unsatisfactory service performance or a complementary re-clean of specified areas for complaints logged within 24 hours of the service time.

Which services are not offered?

We do our best to offer as many services as possible, however, there are just a few things we can’t do for safety or logistical reasons.

We can’t clean:

  • Places or items higher than 12 feet.
  • Bodily fluids, chemical waste, excessive mold, fire or smoke damage, and other bio-hazards.
  • Exterior windows
  • Clutter/Toys/Books or Documents
  • Under heavy objects or furniture that require lifting or moving