Got Questions? We've Got Answers.

Head to our online booking page — it takes under 60 seconds. Tell us about your home (size, bedrooms, bathrooms, service type), choose any extras, and you'll see your price right away. Confirm the booking and your account is created automatically. You'll get a confirmation email the moment it's done. No phone calls, no waiting.

For a standard clean, 2–3 days ahead is usually plenty. Specialty cleans — like move-in/move-out, post-construction, or home staging — benefit from a week's notice so we can staff accordingly. That said, life happens. If you need something sooner, get in touch and we'll do our best to make it work.

Yes — log into your account anytime to view, reschedule, or cancel upcoming appointments. We ask for at least 24 hours' notice for any changes. Cancellations made with less than 24 hours' notice are subject to a $50 fee. To help you stay on top of it, we send reminder emails before every appointment so you're never caught off-guard. Need a hand? Just reach out to our team and we'll sort it out quickly. We know plans change and we're flexible about it.

We send reminder emails 3 days before and again the day before your clean so nothing catches you off guard. Our team shows up on time, ready to go — no chasing, no guessing.

Just select your preferred frequency — weekly, bi-weekly, or monthly — when booking and we handle the rest. Recurring clients automatically receive a discounted rate, and you can adjust your schedule anytime from your account. It's the easiest way to keep your home consistently fresh without thinking about it.

Not at all — most of our clients aren't home when we clean. A key, door code, or lockbox works perfectly. Let us know your preferred access method in the booking notes and we'll handle entry and lock-up without you lifting a finger.

Quite a lot, actually. We handle everything from routine home maintenance to the complex stuff most companies won't touch:

• Standard recurring house cleaning (weekly, bi-weekly, monthly)
• Deep cleaning — for a thorough reset
• Move-in / Move-out cleaning
• Post-construction & post-renovation cleaning
• Airbnb & short-term rental turnovers
• Real estate listing & home staging cleaning
• Seniors cleaning
• Commercial & office cleaning
• Eco-friendly cleaning with non-toxic products

Browse the full breakdown on our services page.

Start with a deep clean — it's designed exactly for this. Unlike a standard clean (which maintains a home that's already in good shape), a deep clean digs into the built-up stuff: inside appliances, baseboards, ceiling fans, and the corners that get forgotten. Most clients follow it up with a regular recurring clean to stay on top of things. See exactly what's included on our cleaning checklist →

No stocking up required. Our team arrives with all the supplies and equipment they need. If you have a preferred vacuum, specific product you love, or something you'd rather we didn't use, just leave a note in the Special Instructions when booking — we'll respect it.

Yes — and we hear this a lot. Select our eco-friendly cleaning option at checkout and we'll use non-toxic, biodegradable products that are safe for little ones and four-legged family members alike. Same thorough clean, none of the harsh chemicals.

Absolutely. When booking, use the Special Instructions field to flag priorities, off-limit areas, or anything specific. You can also add extras like inside-fridge cleaning, oven cleaning, or interior windows. Your cleaners review every note before they arrive.

We're set up for homes of most sizes, but we're not able to take on spaces smaller than 500 sq. ft. Not sure if yours qualifies? Drop us a line and we'll give you a straight answer.

Fair question — here's what falls outside our scope:

• Anything higher than 12 feet
• Biohazards — bodily fluids, animal waste, chemical waste, excessive mould, fire or smoke damage
• Exterior windows
• Sorting, organizing, or decluttering personal items
• Lifting or moving heavy furniture
• Cleaning of electronics, fragile knick-knacks, or chandeliers

Got a tricky situation that doesn't fit neatly into any box? Tell us about it — we'll always try to find a way to help.

Every InspireClean professional goes through a thorough background check and reference verification before their first job. They're trained on our service standards and reviewed regularly for quality and client satisfaction. We take who we hire seriously — your home deserves people you can trust without a second thought.

It depends on the size of the job. Smaller homes and standard cleans often have a single professional; larger homes or specialty cleans like post-construction may get a team. We figure this out behind the scenes based on your booking details so the job gets done right, not just done fast.

That consistency matters to us too. For recurring clients, we do our best to send the same cleaner every time — they learn your home, your preferences, and what you care about most. If your regular cleaner isn't available, we'll let you know ahead of time and make sure you're comfortable with who we send.

Use the Special Instructions field when booking — it's read before every visit. You can flag anything: rooms to skip, products you prefer, pets to be mindful of, entry instructions, priority areas. For recurring clients, notes carry over automatically so you don't have to repeat yourself every time.

It's rare, but if it happens — contact us right away. We're fully insured and we don't drag our feet on these situations. We'll review what happened and work with you to make it right. Owning it is part of who we are.

Yes — InspireClean is bonded and insured at the company level and holds WSIB coverage. It's not something most clients ever need, but knowing it's there makes all the difference.

None at all if you choose our eco-friendly option. We use non-toxic, biodegradable products that are safe around kids and animals. Just mention it in your booking notes if you'd like fragrance-free or have any specific sensitivities and we'll make sure the right products are used.

Absolutely. Flag it in your booking notes or drop us a message beforehand. We'll switch to our fragrance-free, eco-friendly line — or use your own preferred products if you'd rather. Your comfort matters more than which bottle we bring.

Your data is handled with care. Our booking platform uses industry-standard encryption, and we never store your full card details — payments are processed through a secure, trusted payment processor. We're a small business that takes privacy seriously.

Tell us within 24 hours and we'll follow up with you and your cleaner to make it right — no pushback. We're a small team and our reputation matters to us. If something fell short, we genuinely want to know. Reach out here →

That means a lot to us — and to your cleaner! After your clean we'll send a follow-up email with a review link. You can also search "InspireClean" on Google and leave a review there. As a local, women-owned business, every review genuinely helps other Southern Ontario homeowners find us.

Yes — a receipt goes to your email automatically after every completed clean. Your full payment history is also available in your account. If you need a formal invoice for business expenses or tax purposes, just let us know and we'll get it sorted.

Never expected, always appreciated. Our cleaners put in real work and a tip — whether cash on the day or through your account — is a genuinely meaningful gesture. Entirely up to you, but know that it goes straight to the person who cleaned your home.

Your quote is based on four things: the size of your home, the number of bedrooms and bathrooms, the service type, and any extras you add. Enter those details on our booking page and the price appears instantly — nothing hidden, nothing added later.

After the cleaning is done — not before. If you ever need to cancel before we arrive, your card won't be charged. We think that's the fair way to do it.

Yes — what you see is what you pay. We don't add fuel surcharges, admin fees, or anything that wasn't shown before you confirmed. If you add extras, they're itemized clearly before checkout. Transparency isn't just a policy for us — it's how we'd want to be treated.

Recurring clients automatically get discounted rates — the more frequent your schedule, the more you save. We also run seasonal promotions throughout the year. Any active promo code can be entered at checkout on the booking page.

One of our most popular ones, actually. InspireClean gift cards are perfect for new homeowners, new parents, people recovering from surgery, birthdays — anyone who could use a break. They land in the recipient's inbox instantly, cover any service we offer, and never expire. Pick up a gift card →

InspireClean is a women-owned and operated company rooted in Southern Ontario. We're not a franchise with a head office somewhere else — we're a local team that built this from the ground up. When you book with us, someone who actually cares about your experience is paying attention. That's not something a national chain can promise.

We're across 20+ communities in Southern Ontario:

• Niagara Region — St. Catharines, Niagara Falls, Welland, Niagara-on-the-Lake, Thorold, Pelham, Fonthill, Port Colborne
• Hamilton & West — Hamilton, Burlington, Oakville, Milton
• Greater Toronto Area — Mississauga, Brampton, Toronto, Vaughan, Markham, Richmond Hill, Durham Region
• Southwest Ontario — Guelph, Kitchener-Waterloo, London
• Eastern Ontario — Ottawa

Don't see your town listed? Ask us — we're actively expanding.

With InspireClean, you're never a ticket number. We know our cities, we know our clients, and we handle services — like post-construction, real estate staging, and seniors cleaning — that most large platforms don't even offer. If something ever goes wrong, you reach a real person who can fix it. That kind of accountability is only possible at our scale, and we think it matters.

Yes — offices, retail spaces, studios, and other commercial properties are all within our wheelhouse. Commercial cleaning is available as a one-time service or on a recurring schedule tailored to your business. Contact us for a custom commercial quote.

We do! When someone you refer books a clean with us, you both benefit. It's our way of saying thank you for trusting us with your home and sharing InspireClean with people you care about. Ask us about it — we're happy to share the details.