Our team does not accept personal keys. If no one will be home, please arrange a lockbox or provide a door code as a booking note at the time of booking.
Please clear items from floors, tables, counters, and other surfaces so our team can clean safely and efficiently.
Please ensure pets are in a safe, contained area before our arrival. Let us know if you need any accommodations.
Please ensure there is accessible parking near your home so our team can unload and load cleaning supplies easily.
Please ensure the home is adequately heated or cooled and that running water is available throughout the service.
If you'd like us to clean underneath sofas, appliances, or dressers, please move them before we arrive. Our team cannot move heavy items.
Please safely store any fragile items, collectibles, or knick knacks before we arrive to prevent accidental damage.
Our team does not transport garbage off your property. Any garbage collected will be left in your garage, bin, or outside.
Please ensure no other contractors are present in the home and that all tools and renovation materials have been removed.
If you selected inside cabinet cleaning, please ensure cabinets are fully emptied before our team arrives.
If you selected fridge cleaning, please remove all contents from the fridge before our cleaning associates arrive.
When entering your home information, please include the total number of rooms including offices, dens, sunrooms, and playrooms. If we arrive and your home doesn't match the service details, we will call to explain any change in pricing.
Please allow a 1-hour arrival window to account for traffic, parking, and other surprises. It is our goal to always be on time. If we're running late, we will contact you and provide an update.
Our cleaning associates have the right to work in a safe, respectful, temperature-controlled environment. They are not responsible for lifting heavy furniture or moving fragile and expensive items. They reserve the right to refuse work that could lead to injury or is considered a hazard — including bodily fluids, chemical waste, animal waste, or other hazardous materials. If the home is found to be in a state that renders cleaning difficult, our team has the right to refuse service.
Please ensure there is a clear and safe path to your home during winter months by de-icing and removing snow where possible before our arrival.
A hold may be placed on your card the day before your service. This hold is not a charge. Your card is only charged after the service is completed. Some banks may display this as a charge — it is simply a pre-authorization. You will receive an invoice by email once charging is complete.
Service price is subject to change to match actual cleaning services performed. If your home details differ from your booking, we will contact you to explain any price adjustment before proceeding.
If you need to cancel or reschedule, please do so at least 24 hours before your service to avoid a late-cancellation fee. Changes can be made by signing into your account, emailing us at info@inspireclean.ca, or calling 905-991-4312.
If you are not completely happy with your service, let us know within 24 hours of completion and we'll return to your home within 7 days to make it right — at no extra cost.
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