The short version
What we collectOnly what we need to book, deliver and bill your clean — contact details, your address, home details and access instructions.
Your card detailsHandled by a secure payment processor. We never store your full card number.
Who sees itOur team, the cleaning professional assigned to your home, and the trusted tools we use to run our business. We never sell your information.
Your choicesUnsubscribe from marketing anytime, and ask us to see, correct or delete your information.
This summary is for convenience only. The full policy below is what applies.
01Who we are
This Privacy Policy explains how 711646489 Canada Inc., operating as InspireClean ("InspireClean", "we", "us" or "our"), collects, uses, shares and protects personal information when you visit inspireclean.ca, book a service, contact us or otherwise interact with us.
We handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL). This policy works alongside our Terms & Conditions.
02What we collect
Information you give us
- Contact details: name, email address, phone number.
- Service details: service address, home size, number of bedrooms and bathrooms, service type, add-ons and preferred dates.
- Access and home notes: entry instructions (keys, lockbox or door codes), parking and building access, pets, allergies, and anything you add in Special Instructions.
- Payment information: collected and processed by our payment processor (see Section 7). We receive limited details such as the card type and last four digits.
- Communications: messages, calls, texts, reviews, feedback and any photos you send us — for example, when reporting a concern or a damage claim.
- Gift card details: purchaser and recipient names and email addresses.
- Job applications: if you apply to join our team, the information in your application (handled separately as part of our hiring process).
Information collected automatically
- Device and browser information, IP address, pages visited, and how you arrived at our site — through cookies and similar technologies (see Section 6).
03How we use it
- To quote, book, schedule and deliver your cleaning services.
- To give your assigned cleaning professional the details they need to access and clean your home.
- To process payments, pre-authorization holds, refunds and receipts.
- To send booking confirmations, reminders, arrival updates and follow-ups.
- To respond to questions, resolve concerns and handle damage claims.
- To send promotions and cleaning tips — only if you've opted in (see Section 5).
- To understand how our website is used and improve our services and advertising.
- To prevent fraud, protect our team and clients, and meet our legal and tax obligations.
We only use your information for the purposes we've identified, or for related purposes you'd reasonably expect, unless we have your consent or are required by law.
04Who we share it with
We never sell or rent your personal information. We share it only as needed to run our business:
- Cleaning professionals: the independent cleaning professional assigned to your booking receives the information needed to do the job — your name, address, access instructions and service notes. They are required to keep it confidential and use it only for your service.
- Service providers: trusted companies that help us operate — such as our online booking platform, payment processor, email and text messaging tools, phone system, website hosting, analytics and advertising platforms, and accounting tools. They may only use your information to provide services to us.
- Legal and safety reasons: when required by law, or to protect the rights, property or safety of our clients, our team or the public — for example, cooperating with police in an investigation.
- Business changes: if our business is sold or reorganized, your information may be transferred to the new owner, who must continue to protect it.
05Email & text messages
Service messages: when you book, we'll send messages needed to deliver your service — confirmations, reminders, schedule changes, receipts and follow-ups — by email, phone or text.
Marketing messages: we only send promotions, offers and cleaning tips if you've opted in. You can unsubscribe anytime by clicking "unsubscribe" in an email, replying STOP to a text, or contacting us. Unsubscribing won't affect service messages about your bookings.
06Cookies & analytics
Our website uses cookies and similar technologies to keep it working properly, remember your preferences, understand how visitors use our site, and measure and improve our advertising — including tools such as Google Analytics and Google Ads.
You can block or delete cookies through your browser settings. Some parts of the site, such as online booking, may not work properly without them. You can also manage Google ad personalization in your Google account settings.
07How we protect it
- Our website and booking platform use encrypted (HTTPS) connections.
- Card payments are processed by a secure third-party payment processor. We never store your full card number.
- Access to client information is limited to people who need it to do their job.
- Access codes and entry instructions are shared only with the professional assigned to your clean.
No system is completely secure, but we use reasonable physical, organizational and technical safeguards to protect your information against loss, theft and unauthorized access. If a breach creates a real risk of significant harm, we'll notify you and the Privacy Commissioner of Canada as required by law.
08How long we keep it
We keep personal information only as long as needed for the purposes above — for example, while you're an active client, and afterwards as required for tax, accounting and legal purposes. When it's no longer needed, we securely delete or anonymize it.
09Where it's stored
Some of our service providers store or process information outside Canada, including in the United States. When that happens, your information is protected by contracts and safeguards, but it may be subject to the laws of that country, including lawful access by its authorities.
10Your rights & choices
You can:
- Ask what personal information we hold about you and how it's been used.
- Ask us to correct information that's inaccurate or incomplete.
- Withdraw consent for marketing messages at any time.
- Ask us to delete your information, subject to what we must keep for legal or tax reasons.
To make a request, contact us using the details below. We'll respond within 30 days, and may ask you to confirm your identity first.
11Children
Our services are intended for adults. We don't knowingly collect personal information from anyone under 18 through our website.
12Changes to this policy
We may update this policy from time to time. The latest version will always be posted on this page with its "last updated" date. If we make significant changes, we'll let active clients know.
