Terms & Conditions

01About these Terms

These Terms & Conditions ("Terms") are an agreement between you ("you" or "the Client") and 711646489 Canada Inc., operating as InspireClean ("InspireClean", "we", "us" or "our"), an Ontario-based cleaning company.

They apply to every service booked with InspireClean — online at inspireclean.ca, by phone, by email or through any other method we accept — and to your use of our website. By booking, accepting or paying for a service, you confirm that you have read, understood and agree to these Terms. Your booking confirmation (including the service, date, price and any add-ons) forms part of this agreement.

Nothing in these Terms limits any rights you have under Ontario's Consumer Protection Act, 2002 or other laws that cannot be waived.

02Booking & your account

• An account is created automatically when you book. You're responsible for keeping your contact details, service address and payment information accurate and up to date, and for keeping your login details secure.
• You must be at least 18 years old, able to enter into a binding agreement, and authorized to book services for the property.
• All bookings are subject to availability and to our acceptance. We'll confirm your booking by email.
• Please use the Special Instructions field to tell us about priorities, areas to skip, access details, pets, allergies, delicate surfaces and anything else we should know before we arrive.

03Pricing, quotes & extra time

• Prices are calculated from the details you provide — home size, bedrooms, bathrooms, service type and any extras. All prices are in Canadian dollars, and applicable taxes (including HST) are added.
• Each quote is based on an estimated amount of time and team size. It assumes your home matches the details provided and is in reasonable condition.
• Extra time: if your home needs significantly more time than estimated (for example, heavy build-up, clutter or extra rooms), we'll contact you before any additional charges apply. If you approve the extra time, you authorize us to charge it to your card on file. If you don't, we'll complete as much as we can within the booked time, prioritizing the areas you choose.
• We may decline a service or adjust the price where we find extreme conditions, such as mould, bodily fluids, smoke or water damage, hoarding-level clutter or biohazardous materials.
• Add-ons, such as eco-friendly products, inside-appliance cleaning or interior windows, are priced separately and shown before you confirm.
• We may update our prices from time to time. Changes won't affect a booking that has already been confirmed. Prices shown on our website may change without notice.

04Payment

• A valid credit card is required to book.
• Pre-authorization hold: up to 2 days before your scheduled clean, we place a temporary hold on your card for the estimated amount. This confirms the card is valid and secures your booking; it is not a charge.
• If the hold fails (for example, the card is expired, declined or has insufficient credit), we may reschedule or cancel your appointment. It's your responsibility to keep a valid card with enough available credit on file.
• Final charge: your card is charged after the service is completed. Any approved changes to your service are reflected in the final amount. Fees under Section 5 are charged to your card on file.
• Refunds: refunds, credits and adjustments are at our discretion, except where required by law.
• Tips: tipping is optional and entirely up to you. Tips go to the cleaning professional who cleaned your home. Tipping doesn't affect your ability to raise a concern.
• Billing concerns and chargebacks: please contact us before disputing a charge with your card issuer — we'll work in good faith to resolve it quickly. If a chargeback is filed without contacting us first, or is one we reasonably believe is without merit, we may contest it with our service records, communications, photos and authorization records.
• Card payments are processed through a secure third-party payment processor. We do not store your full card details. Unpaid amounts remain owing.

05Cancellations, rescheduling & lockouts

Changes with 24+ hours' notice

You can reschedule or cancel free of charge with at least 24 hours' notice before your scheduled start time, through your account or by contacting us.

Late cancellations and no-shows

A fee of $50 applies to changes or cancellations made with less than 24 hours' notice, same-day cancellations, and client no-shows. This compensates our cleaning professionals for time reserved for you that can't be filled on short notice.

Lockouts

If our cleaning professional arrives at the scheduled time and cannot access the property — for example, no one is home to let them in, the key or code doesn't work, the entrance is blocked, building access isn't arranged, or entry is refused — a $50 lockout fee applies. We'll try to reach you, and our team will wait up to 20 minutes before leaving.

Cancellations by InspireClean

In rare cases (illness, severe weather or other circumstances beyond our control) we may need to reschedule. We'll let you know as early as possible and offer the next available time. If you'd rather not reschedule, no charge applies and any hold on your card is released.

06Preparing your home

To keep your clean safe and efficient, you agree that on the day of service:

• Utilities: the property has working electricity, running water and adequate lighting. If it doesn't, our team may leave and the appointment will be treated as a lockout.
• Temperature: the home is reasonably heated or cooled. Our team may leave if conditions aren't workable.
• Pests: the property is free of active pest or insect infestations. We can't clean during an active infestation — please arrange pest control first. If our team arrives and finds one, the appointment will be treated as a same-day cancellation.
• Other trades: movers, painters, electricians, plumbers and other contractors aren't working in the areas we're cleaning. Overlapping work affects our team's safety and results, and may mean we need to reschedule.
• Clutter: the home is reasonably tidy. We're a cleaning service, not an organizing service — light tidying is fine, but we don't pick up large amounts of laundry, toys, dishes or personal items. Excessive clutter may mean extra time (see Section 3) or a rescheduled service.
• Pets: aggressive, anxious or large pets are secured before we arrive. Our team may skip areas, decline to enter or leave if they feel unsafe. Cleaning up pet waste is not part of a standard service.
• Valuables: cash, jewellery, prescription medication, firearms, important documents and irreplaceable or sentimental items are put away before we arrive. We're not responsible for valuables that were left unsecured.
• Garbage: where garbage removal is part of your service, our team will bag it and place it in your bins, garage or designated area. We don't take garbage off-site.
• Add-on preparation: if you've booked inside-fridge or inside-cabinet cleaning, please empty them before we arrive. If they aren't emptied, that add-on may be skipped without a refund.

You don't need to be home during your clean. If you won't be, please provide clear access instructions (key, lockbox, door code, concierge or building access) in your booking. Keys and access codes are handled with care and used only to provide your service.

07Scope of services

Each service includes the tasks described on our cleaning checklist and in your booking confirmation. Unless we've agreed otherwise in writing, the following are outside our scope:

• Anything higher than 12 feet, or that requires climbing beyond a standard step stool
• Full washing of walls and ceilings (spot cleaning only, where included in your service)
• Biohazards, including bodily fluids, animal waste, chemical waste, excessive mould, pests, and fire, smoke or water damage
• Exterior windows, patios and garages
• Lifting or moving heavy furniture or appliances, or cleaning underneath them
• Sorting, organizing or decluttering personal items
• Cleaning electronics, fragile or high-value items, or chandeliers
• Removing paint, broken glass or sharp objects
• Laundry
• Removal of drywall, renovation or construction debris (post-construction and post-renovation cleaning is cleaning only, not haul-away)

We generally don't service spaces smaller than 500 sq. ft. Eco-friendly products are available on request as an add-on. Please tell us in advance about any surfaces or materials that need special care — we're not responsible for damage to sensitive surfaces that weren't disclosed when cleaning products are used as directed.

08Safety & respect

We treat our cleaning professionals like family. Our team may refuse, pause or end a service, or decline to clean part of a property, if they feel their physical or personal safety is at risk. This includes unsafe property conditions, hazardous materials, unsecured aggressive animals, and harassment or inappropriate conduct.

Verbal abuse, harassment, discrimination or any other inappropriate behaviour toward our team is grounds for ending the service immediately without a refund and permanently closing your account. Charges for time already spent may apply, and a lockout fee may apply if the service cannot start for these reasons.

09Satisfaction

We stand behind our work. If something isn't right, please tell us within 24 hours of your clean, ideally with photos. We'll follow up with you and your cleaner and work with you to make it right.

Concerns raised after 24 hours are reviewed case by case and may fall outside what we're able to resolve, as it becomes difficult to confirm what happened during the service.

10Damage & claims

Accidents are rare, but if something is damaged during your clean:

• Report it to us in writing (email is best) within 48 hours of the service, with photos, a description of the item, where it was, and its approximate value.
• We'll review the claim with you and the cleaning professional, and may ask to inspect the item.
• If we determine that the damage was caused by our team during the service, we may choose to repair or replace the item, or compensate you. Our responsibility is limited to the price paid for that service.

Claims aren't eligible for pre-existing damage, normal wear and tear, items that were improperly installed or secured, valuables left unsecured (see Section 6), undisclosed sensitive surfaces (see Section 7), or damage resulting from following your instructions.

InspireClean is bonded and insured at the company level and holds WSIB coverage.

11Our cleaning team

Services are performed by independent cleaning professionals who contract with InspireClean. Every cleaning professional is background-checked and vetted before their first job, and we stand behind the quality of the cleaning delivered under our name. Our relationship with our cleaning professionals is governed by separate agreements, and this agreement does not create any employment relationship between you and them.

We do our best to send the same professional for recurring clients, but assignments depend on availability.

In the unlikely event of suspected criminal conduct by a cleaning professional, please contact us and the police right away. We'll cooperate fully with law enforcement and conduct our own investigation.

12Non-solicitation

We invest significantly in recruiting, vetting and training our cleaning professionals. You agree not to hire, contract or otherwise engage any current or former InspireClean cleaning professional you were introduced to through InspireClean, directly or through another party, for residential, commercial or other domestic services outside of InspireClean.

This applies for 24 months after that professional's most recent visit to your property. If you do engage them outside of InspireClean during that period, a one-time placement fee of $2,500 becomes due immediately, whether the work is one-time or recurring. This fee reflects our cost of recruiting, vetting and replacing a cleaning professional. This section continues to apply after your account is closed or these Terms end.

13Recurring service

• Weekly, bi-weekly and monthly schedules continue until you change or cancel them.
• Recurring rates apply while you keep your selected frequency. If you skip visits or change your frequency, pricing may be adjusted to match your new schedule.
• If we change the rate for your recurring service, we'll email you at least 14 days before the new rate takes effect. Continuing service after that date means you accept the new rate.
• The cancellation and lockout terms in Section 5 apply to each recurring visit.
• You can pause, change or cancel your recurring schedule anytime with at least 24 hours' notice before your next visit.

14Gift cards & promotions

• InspireClean gift cards do not expire and can be used toward any service we offer.
• Gift cards are non-refundable and cannot be exchanged for cash, except where required by law.
• Promotional codes and discounts are subject to their stated conditions. They may be limited to new clients, single use or specific services, cannot be combined unless stated, and have no cash value. Offers made to other clients don't apply to your booking.

15Communications

By providing your email address and phone number, you consent to receive service-related messages from us by email, phone and text message — including booking confirmations, reminders, schedule changes, arrival updates, receipts and follow-ups after your clean.

If you opt in to marketing messages, you can unsubscribe anytime by clicking "unsubscribe" in an email, replying STOP to a text, or contacting us. Unsubscribing from marketing doesn't affect the service messages needed to deliver your booking. We follow Canada's Anti-Spam Legislation (CASL). Standard message and data rates may apply.

16Limitation of liability

We provide our services with professional care and in line with industry practice. Residential and commercial cleaning involves some natural variability, and the remedies set out in Sections 9 and 10 are your remedies for service-related concerns. To the extent permitted by law:

• Our total liability for any claim relating to a service is limited to the price paid for that service.
• We are not liable for indirect, incidental or consequential losses, such as loss of use, lost income or inconvenience.
• We are not responsible for services arranged outside of InspireClean, or for acts of a cleaning professional that fall outside the booked service.
• These limits also protect InspireClean's directors, officers, staff and cleaning professionals. You agree to bring any claim against InspireClean as a company, not against these individuals personally.

Nothing in these Terms limits liability that cannot be limited by law, including liability for personal injury caused by negligence. By booking, you agree that these limits are reasonable given the nature and price of our services.

Circumstances beyond our control

We're not responsible for delays or failure to perform caused by events beyond our reasonable control, such as severe weather, natural disasters, pandemics, public health orders, utility or telecommunications failures, labour disputes or government action. We'll make reasonable efforts to reschedule affected services.

Our website

Our website and booking tools are provided "as is". We work to keep them accurate and available, but can't guarantee they'll always be error-free or uninterrupted. All content on inspireclean.ca, including our name, logo, text and images, belongs to InspireClean and may not be copied or reused without our written permission.

17Refusing or ending service

We may decline a booking, or suspend or close your account, if you breach these Terms, don't pay amounts owing, behave inappropriately toward our team, or if we reasonably believe continuing service isn't safe or practical. Where appropriate, we'll try to contact you first. Amounts already owing remain payable.

18Privacy

We collect and use your personal information only to provide and improve our services, communicate with you and process payments, in line with Canadian privacy law. See our Privacy Policy for details.

19Disputes & general terms

• Resolving concerns: if you have a concern, please contact us first. Most issues can be resolved quickly and directly, and we'll work with you in good faith.
• Governing law: these Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there.
• Changes to these Terms: we may update these Terms from time to time. The version posted on this page, with its "last updated" date, applies to bookings made after that date.
• Electronic acceptance: booking online, by email or by phone, and your electronic records of those bookings, count as your agreement to these Terms.
• Entire agreement: these Terms and your booking confirmation make up the entire agreement between us for your service. If they conflict, these Terms apply unless your confirmation expressly says otherwise.
• Severability: if any part of these Terms is found unenforceable, the rest remains in effect.
• No waiver: if we don't enforce a term right away, we can still enforce it later.
• Assignment: you may not transfer this agreement without our written consent. We may assign it, for example as part of a sale or reorganization of our business.
• No partnership: nothing in these Terms creates a partnership, joint venture, employment or agency relationship between you and InspireClean.